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Safe & Relax

Travel without worries: Book with us and relax with our Travel Insurance

Book on our website and travel in complete safety for you and your companions. Now, if you choose a Non Refundable Rate, you will benefit exclusively from cancellation insurance that covers unforeseen events before the start of the trip.

Cancellation Insurance: Protect your trip when you confirm your booking:

  • The coverage of this insurance begins when the reservation is formalized and prepaid and ends the day of check-in.
  • You will be able to cancel your booking and recover the prepaid amount for more than 20 reasons covered by the policy.
  • It covers the main unforeseen events that may arise before your trip: health, work, legal reasons…
Check the full terms and conditions of the Cancellation Insurance here

We also include coverage in case your flight is delayed and your plans change

  • If your outward flight is delayed for more than 24 hours and you don’t start the trip, you can cancel your trip and claim the prepaid amount of your booking.
  • If your outward flight is delayed for the reasons listed above and you arrive later at your destination, you can claim the loss of services for the first night of your booking.
See this extended coverage here

We answer your questions:

Under what circumstances are cancellation costs covered?

Covers up to 26 reasons for cancellation. See the list here

Do I have to confirm my travel insurance?

It will be done automatically

When will I receive my insurance information?

Reservations with a Non-Refundable/Semiflexible Rate, after a few minutes when you complete your reservation you will receive an email with the information of your cancellation policy, and the day of arrival you will receive an email with the information of your travel assistance policy.

 

*You can check conditions in the confirmation of your booking

What do I have to do to cancel my booking and request a refund of cancellation costs?

If you meet any of the conditions described above and have booked a
Non-Refundable rate, please follow the steps indicated below:

 

  • 1. Contact us requesting the cancellation of the booking and the invoice for the cancellation expenses.
  • 2. Contact the insurer by email: flexmyroom@arag.es providing your
    personal data, your policy number and attaching the invoice and proof of the reason for the cancellation.
  • 3. The insurer will contact you as soon as possible with instructions to follow.

 

If you have any questions, you can contact the insurer ARAG by phone on: +34 91 566 15 88.

Whom does the insurance cover?

The insurance covers the person who makes the reservation and the accompanying persons.

 

VERY IMPORTANT! For your companions to be fully covered it is essential that you add them to your reservation on the website https://app.flexmyroom.com/en/ or else we will have no way of identifying them.

 

If you are making a booking for a third person, you will also have to do this step so that they are identified.

How long do I have to claim my insurance?

In the event you need to make any claims, the first thing you must do is inform the insurance company. Once you have notified the insurance company, you will have up to 2 years to present the supporting documentation.

Where can I see all the insurance policy conditions?

You will receive an email on the day of booking with all the information about
your insurance.

To view an extended version of the FAQ: you can find more information here.

To view questions related to COVID coverage, click here.

At CM Hotels, your Safety is our Priority so you are just a Click away from Peace of Mind – Book Now!